REFUND POLICY
This Refund Policy outlines the guidelines and procedures for requesting refunds for products purchased from My Puppy Pet. By making a purchase on our website, you agree to the terms of this policy.
Refund Eligibility: We offer refunds for products that meet the following criteria:
- The request is made within 7 days from the date of purchase.
- The product is in its original condition and packaging.
- The product has not been used, damaged, or altered.
Non-Refundable Items: Certain items are non-refundable, including but not limited to:
- Downloadable digital products.
- Gift cards.
- Perishable or time-sensitive items.
Refund Process: To request a refund, please follow these steps:
- Contact our customer support team at contact@mypuppypet.com.
- Provide your order number, a description of the item you wish to refund, and the reason for the request.
- Our team will review your request and respond within 7 business days.
Approved Refunds: If your refund request is approved, we will initiate the refund using the original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Shipping Costs: Shipping costs for returned items are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund amount unless the return is due to an error on our part.
Return Shipping: You will be responsible for paying the shipping costs for returning the item. If the return is due to a defect or an error on our part, we will cover the return shipping costs.
Contact Us: If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team at contact@mypuppypet.com.
Please note that this refund policy is subject to change without notice. It's recommended to review this policy periodically. By making a purchase on our site, you agree to abide by these refund terms.